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FAQ

Winco Firewall

1. What is Winco Firewall?

Winco Firewall is a Linux-based corporate solution that offers various cybersecurity and connectivity features, including Web Filter and Captive Portal for hotspots. The product is available as software (for Linux), Virtual Appliance, and Appliance.

2. I would like to try Winco Firewall, how should I proceed?

Winco Firewall is available for a free 30-day trial, including all features and technical support. To obtain a trial license, simply access this link.

3. Does Winco Firewall have VPN for external users?

Yes! Winco Firewall provides a complete corporate VPN solution, which allows encrypted access for external users and secure interconnection between your company's offices through common internet links.

4. I would like to offer controlled access to visitors through Wi-Fi network (hotspot). Does Winco Firewall offer this feature?

Yes! Winco Firewall allows limiting the internet bandwidth used by visitors, thus maintaining the necessary bandwidth for your employees and equipment. Additionally, it is possible to require visitor authentication (e.g., through social login) and establish Web Filter navigation rules, with blocking of inappropriate sites and setting usage schedules.

5. Can Winco assist me with the installation and configuration of the product?

Yes! You can rely on our technical support including during the trial period.

Winco Winconnection

1. What is Winconnection?

Winconnection is a corporate solution that offers various cybersecurity and connectivity features, including Firewall, Web Filter, and Captive Portal. The product is available as software for Windows. If you are looking for a solution for Linux, consider Winco Firewall.

2. I would like to try Winconnection, how should I proceed?

Winconnection is available for a free 30-day trial, including all features and technical support. To obtain a trial license, just access this link.

3. Does Winconnection have VPN for external users?

Yes! Winconnection provides a complete corporate VPN solution, allowing encrypted access for external users and secure interconnection between your company's offices through common internet links.

4. I would like to offer controlled access to visitors via Wi-Fi network (hotspot). Does Winconnection offer this feature?

Yes! Winconnection allows limiting the internet bandwidth used by visitors, thus maintaining the necessary bandwidth for your employees and equipment. Additionally, it's possible to require authentication from visitors (e.g., through social login) and establish web browsing rules through Web Filter, blocking inappropriate sites and defining usage schedules.

5. Can Winco assist me with the installation and configuration of the product?

Yes! You can rely on our technical support, including during the trial period.

Winco CloudVPN

1. What is Winco CloudVPN?

It is a cloud VPN solution that allows secure remote enterprise connections, interconnecting users, servers and other devices.

2. How does CloudVPN ensure the security of transmitted data?

Security is ensured through an encrypted secure tunnel (SSL or TLS), which protects the data sent and received by encoding it so that it cannot be read or altered by third parties.

3. Which operating systems are compatible with CloudVPN?

CloudVPN is compatible with major operating systems, including Microsoft Windows, MacOS, Linux, Android, and iOS, providing flexibility for different users and devices.

4. Do I need to maintain a dedicated network infrastructure to use CloudVPN?

It is not necessary. The solution eliminates infrastructure bottlenecks such as the need to maintain a network running 24x7, configure firewalls and routers, or install a VPN server, as everything is managed in the cloud.

5. Can I try CloudVPN before purchasing?

Yes, Winco offers the opportunity to try the CloudVPN for free for 7 days before deciding on the acquisition of enterprise plans. To start your trial, just click on this link.

Winco DDNS

1 - What is Winco DDNS and how does it help me access devices on the internet?

Winco DDNS is a dynamic DNS service that allows accessing devices connected to the internet using unique names instead of regularly changing IP addresses. This is especially useful for remotely accessing IP cameras, DVRs, and other devices with fixed and easy-to-remember addresses (e.g., camera1.ddns.com.br).

2 - Is the service compatible with all devices and TCP/IP protocols?

Winco DDNS is compatible with most TCP/IP devices, including major brands of IP cameras and DVRs. The service also offers full support for IPv6.

3 - Can I use Winco DDNS to access my computer remotely?

Yes, Winco DDNS allows remote access to computers, whether through Terminal Server, VNC, or other connection tools.

4 - Is the Winco DDNS service reliable?

Yes, Winco DDNS has a redundant and geographically distributed infrastructure, ensuring high stability and uptime of over 99.9% since 2012.

5 - What is an SSL Certificate and why is it important for the DDNS service?

An SSL (Secure Socket Layer) Certificate is a standard security technology that creates an encrypted link between a web server and a browser. Winco DDNS allows using an SSL Certificate on your hostnames to increase the security of your connections. For more information, visit this link.

Winco Talk Manager

1 - What is Winco Talk Manager?

Winco Talk Manager is a conversation recording and archiving solution designed to help companies comply with regulations by storing chats and calls for up to 65 months. The platforms supported by Winco Talk Manager are Skype (Microsoft) and Eikon Messenger (Refinitiv-LSEG).

2 - How can Winco Talk Manager help my company comply with regulations?

Winco Talk Manager allows conversations to be stored for up to 65 months, including deleted Skype messages, which helps meet various regulatory and auditing standards. In the case of financial institutions, Winco Talk Manager has been successfully used for over 10 years by major brokerage firms in Brazil.

3 - Is conversation recording automatic or does it depend on any user action?

Both conversation recording and storage occur entirely automatically with Winco Talk Manager, requiring no user action.

4 - Is there a limit to the number of conversations stored?

The Winco Talk Manager provides unlimited conversation storage, including chats, voice calls (via Skype in the WTM Enterprise version), and attachments (via Eikon Messenger). The duration of storage aligns with the selected WTM version, extending for up to 65 months.

5 - How can I test Winco Talk Manager?

Winco offers a free 15-day trial for you to evaluate Winco Talk Manager. To try WTM Skype or WTM Eikon, please contact us.

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